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​7 Top Tips to Care for your Multimedia Devices

KEEP THE GUARANTEE

Let's say your device needs a repair and you need the supporting documentation. After searching high and low for your invoices and guarantees, you still cannot find them.

Top tip: Keep the invoices and guarantees for your devices in a place you are sure to find them like the SeeZam safe, which is available in your online account MyFoyer. This will make life easier if you need to make a claim.

THEFT

Cutting edge devices are prime targets for burglars.

Top tip: Report the theft to the police as soon as possible. For Smartphones, keep your IMEI* number so you can block the line and report the theft properly. Click here to see all our advice on the steps to take in the event of a burglary.

*The IMEI number (International Mobile Equipment Identity) for your mobile phone is a 15-digit code. The number is displayed on the label or the invoice.

FIND YOUR SMARTPHONE OR TABLET FAST

Let's say you're in a rush and you can't find your device.

Top tip: Use the Find My iPhone, IPad and Mac Apple apps, the Find My Mobile Samsung app, etc., and never waste another moment looking for your phone. Check the position of your phone outside your home if lost or stolen so you can erase your data remotely.

DON'T OVERHEAT IT

Let's say you were using your laptop and you leave it on your bed sheets, forgetting to turn it off before going out.

Top tip: Do not use devices equipped with cooling systems on soft surfaces that might obstruct the ventilation. To reduce the risk of fire, do not leave chargers plugged into sockets.

CHANGE THE SETTINGS

Let's say you're in the car or a train and you see your battery levels dropping off fast. You arrive at your destination and as usual, your battery dies just when you need it most.

Top tip: During long journeys, travelling at speed means that your device has to switch to new network zones multiple times. To ensure that your Smartphone keeps working, remember to deactivate certain background updates and and reduce screen brightness.

SAFE CLEANING

Our devices are often put through their paces on a day-to-day basis. Dust can accumulate, or food and drink can be spilled; all of which can harm the functionality of your device.

Top tip: Always turn off your device before cleaning it. Choose soft, dry materials such as chiffon, microfibres, etc. and stay away from abrasive chemicals. Check out the section on cleaning in the instructions that come with the device.

STORMS

The risk involved in using devices during storms is less widely talked about than before. However, the danger is still present, despite innovations.

Top tip: For full protection against risks related to storms, only use your multimedia devices in case of emergency and protect your home sockets with devices to protect against surges in voltage.

WHAT TO DO IF YOU NEED TO MAKE A CLAIM?

  • Report the theft to your nearest police station within 24hrs.
  • Contact your Foyer agent to declare the theft or use the MyFoyer Client Area.
  • Remember to use your SeeZam virtual safe in your MyFoyer Client Area, where you can store photos of your devices, invoices and guarantees, so we can get everything sorted for you!

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Contact

Foyer Assurances
Foyer Assurances 12 rue Léon Laval
L-3372 Leudelange
Tel. : 437 437

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